At DAWNSTREAM, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your order, you can request a refund within a specified time frame.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The following items are non-refundable:
To start a refund process, please contact our support team through the following methods:
Provide your order number and any relevant details about the purchase.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. This process may take a few business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all this and you still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: DAWNSTREAM, 123 Green Avenue, Cape Town, 8000, South Africa.
To return your product, you should mail your product to: DAWNSTREAM, 123 Green Avenue, Cape Town, 8000, South Africa. You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.